Monday, February 4, 2019

Kreidler helped consumers recover $15.9 million in 2018

Washington state Insurance Commissioner Mike Kreidler has a dedicated team of people who help Washington consumers with their insurance questions and  problems every business day of the year.



Here's how we helped more than 82,000 consumers in 2018:
  • Received and processed 6,779 consumer complaints, resulting in the recovery of $15,916,013 for consumers related to insurance billings, refunds and various claim-handling issues
  • Answered 73,983 calls to our consumer hotline regarding insurance issues, rights and responsibilities
  • Answered 2,013 live chat insurance-related questions from consumers 
  • Responded to 5,408 written consumer inquiries
  • Mailed 1,725 insurance-related publications to consumers upon their request
  • Made 1,105 in-person contacts with consumers at public outreach events
  • Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other state agencies and organizations, including the Washington Health Benefit Exchange
If you have an insurance question or complaint, contact us online or call us: 1-800-562-6900