Tuesday, February 21, 2017

OIC recovered $11.3 million for consumers in 2016

An OIC consumer advocate helps
a caller with an insurance question. 
A big part of what we do is to help protect consumers from financial harm.

In 2016, our consumer advocates:
  • Fielded 7,195 consumer complaints and helped recover $11.3 million for consumers. 
  • Answered 67,405 calls to our consumer hotline. 
  • Responded to 5,449 written inquiries from consumers. 
  • Responded to 1,676 consumers via our live-chat feature on our website, which started in March. 
  • Mailed 1,905 insurance publications to consumers who requested them. 
Our consumer advocates can help you:

More resources for consumers: