Here's a consumer question related to winter weather: My insurer will repair a portion of my roof that was damaged, but won’t replace the entire roof to match. Can they do this?
This is a common question and it's a frustrating issue for consumers. The short answer is yes, insurers can do that. Home insurance policies cover direct physical damage to the roof, like a tree branch falling in a wind storm and poking a hole in the roof, or blowing a section of your shingles off and allowing water to enter. The insurer will repair the damaged portion of the roof and any resulting water damage. The insurer would not pay to repair any sections of your roof that are not damaged.
If you decide you want the entire roof replaced, you would have to pay for replacing all non-damaged areas of the roof.
Read more about homeowner insurance on our website. Questions? You can contact our consumer advocates online or at 1-800-562-6900.