Monday, October 13, 2014

Even if you think you know what your policy covers, read it again

We've said this before and we will keep saying this ... you must read your policies, the sooner after you purchase them the better.

We receive calls daily from frustrated and often distraught consumers because they are having a problem with their coverage, premiums or outcomes of their claims because they thought they had a certain type of coverage that they did not actually have.

We can't overemphasize the importance of this sentence: When you sign up for coverage of any kind, be sure to check the policy when you receive it! This is your responsibility as a policyholder. Read it, look at the coverage and prices, and ask your agent or insurance company any questions immediately before you have a claim or policy payment issue. It’s much easier to make a correction early in the process rather than after you have a claim and things aren’t correct.

Read more about your insurance on our website. Questions? You can contact our consumer advocates online or at 1-800-562-6900.