We've just updated a popular feature on our website, the online "complaint comparison tool."
Our computer folks put a lot of work into this database. It allows you to see how many complaints we've received against each insurance company, and for an apples-to-apples comparison, the tool compares that number to each company's market share.
The ratings vary widely, with some big-name insurers getting half as many complaints as others -- while having twice as many customers.
What's new? The tool now includes 2009 info, and there are several new types of companies listed, including title insurers, life insurers and annuity companies. The rankings are sortable (up or down) by clicking on a heading.
For example: Want to see how the major insurers in the area stack up against each other? Click on "market share."